Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On, 1st edition
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As our world grows more interconnected and turbulent, building teams that perform under pressure is an increasingly vital task. But creating such teams is surprisingly difficult. Despite our best efforts, our teams and organizations are plagued by behaviors that are as bad for people as they are for business.
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If we want to build healthier, more capable teams we must pay far more attention to a key piece of the puzzle on which every other aspect of teamwork depends.
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In the next chapter, we’ll explore two primal aspects of our emotional programming that work against our need for balanced, nondefensive dialogue in difficult circumstances. These deep-seated tendencies trigger knee-jerk reactions that send us flying out of the sweet spot, and if we don’t learn to recognize and manage the power they have over our behavior, we’ll continue to build teams that function well when things are easy but work poorly when things gets tough.
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Clearly our win and minimize predilections aren’t the best navigational beacons if we’re seeking balanced dialogue under pressure, so we need a new map and compass if we’re to chart a more deliberate behavioral path. To that end, in this chapter we’ll explore a new way of thinking that intentionally subordinates our fight-or-flight reactions to a loftier set of goals.
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In this chapter we’ll answer these questions by laying out a set of skills for putting this mindset to use.
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If the mindset refocuses how we’re thinking in a conversation, and the skillset shifts what we’re doing, these higher aspects of our nature transform how we’re being in the conversation. And while we don’t need to structure every conversation so rigorously, it makes sense to generally adopt this way of “being.” Balancing candor and courage with curiosity and humility is a good way to walk down the path of life.
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In this chapter I’ll explain why the answer to both questions is an unassailable yes, for teams with high conversational capacity enjoy a profound competence unavailable to less disciplined teams: the ability to transform base conflict into learning gold—a game-changing ability that converts a traditional source of team weakness into a pivotal source of team strength.
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In this chapter we’ll see how the capacity to transform conflicting perspectives into learning gives a team an additional advantage that is invaluable in challenging situations where our old ways of thinking no longer fit the bill. People with different perspectives are able to generate not just more learning, but a deeper, more powerful kind of learning. They’re more agile, astute, and adaptive because they can deliberately double-loop learn.
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A disciplined team is made up of disciplined team members. We have no hope of helping our team communicate in the sweet spot if we lack the capacity to stay there ourselves. Personal work, therefore, is the work required to bring more balance to our own minimize and win inclinations. With this in mind, let’s review a variety of activities for building our capacity to remain open, balanced, and nondefensive under stress.
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In this chapter we’ll consider a double-loop way of framing what constitutes real team leadership—as an activity far more complex and challenging than just being assigned a slot in the hierarchy. Specifically, we’ll explore four key distinctions.
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Conclusion: The Road Less Traveled
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Edition: 1st
ISBN: 9780071807128
Publisher: McGraw Hill Professional
Published: April 15, 2013
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Acknowledgments
Introduction: Standing on the Shoulders of Giants
Chapter 1: Conversational Capacity: The Missing Piece of the Puzzle
Chapter 2: Intentional Conflict: Why Good Intentions Are Never Enough
Chapter 3: Beyond Fight and Flight: A More Intentional Mindset
Chapter 4: Intentional Dialogue: Skills for Balancing Candor and Curiosity
Chapter 5: Cultivating Our Better Angels
Chapter 6: Conversational Capacity and the Value of Conflict
Chapter 7: Conversational Capacity and Adaptive Learning
Chapter 8: The Work of Building a Disciplined Team
Chapter 9: Conversational Capacity and the Challenge of Team Leadership
Conclusion: The Road Less Traveled
Notes
Index
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