<

Introduction to Tourism and Hospitality in BC

Download this book for free at http://open.bccampus.ca

Table of contents
Chapter One. History and Overview
Chapter Two. Transportation
Chapter Three. Accommodation
Chapter Four. Food and Beverage Services
Chapter Five. Recreation
Chapter Six. Entertainment
Chapter Seven. Travel Services
Chapter Eight. Services Marketing
Chapter Nine. Customer Service
Chapter Ten. Environmental Stewardship
Chapter Eleven. Risk Management and Legal Liability
Chapter Twelve. Aboriginal Tourism
Chapter Thirteen. Careers and Work Experience
Chapter Fourteen. Back to the Big Picture: Globalization and Trends
Chapter Fifteen. Back Matter
15.1 - Appendix: Glossary
15.2 - About the Authors and Reviewers
Introduction to Tourism and Hospitality in BC
1st Edition
M. Westcott, G. Bird, P. Briscoe, R. Freeman, K. Glazer, K. Henry, T. Hood, H. Knowles, M. McCartney, D. Owens and other
© Capilano University. Textbook content produced by Capilano University is licensed under a CC-BY 4.0 International license.
Table Of Contents
  • Introduction - Front Matter
  • Chapter One - History and Overview
  • Chapter Two - Transportation
  • Chapter Three - Accommodation
  • Chapter Four - Food and Beverage Services
  • Chapter Five - Recreation
  • Chapter Six - Entertainment
  • Chapter Seven - Travel Services
  • Chapter Eight - Services Marketing
  • Chapter Nine - Customer Service
  • Chapter Ten - Environmental Stewardship
  • Chapter Eleven - Risk Management and Legal Liability
  • Chapter Twelve - Aboriginal Tourism
  • Chapter Thirteen - Careers and Work Experience
  • Chapter Fourteen - Back to the Big Picture: Globalization and Trends
  • Chapter Fifteen - Back Matter
    • 15.1 - Appendix: Glossary
    • 15.2 - About the Authors and Reviewers
Introduction
Front Matter

Introduction to Tourism and Hospitality in BC

MORGAN WESTCOTT, EDITOR

Geoffrey Bird, Peter Briscoe, Ray Freeman, Kelley Glazer, Keith Henry, Terry Hood, Heather Knowles, Micki McCartney, Donna Owens, Lynda Robinson, Eugene Thomlinson, Griff Tripp, Don Webster, Rebecca Wilson-Mah

 

Unless otherwise noted within this book, this book is released under a Creative Commons Attribution 4.0 International license also known as a CC-BY license. This means you are free to copy, redistribute, modify, or adapt this book. Under this license, anyone who redistributes or modifies this textbook, in whole or in part, can do so for free providing they properly attribute the book as follows:

Introduction to Tourism and Hospitality in BC by Morgan Westcott, Editor, © Capilano University and is used under a CC-BY 4.0 International license.

Additionally, if you redistribute this textbook, in whole or in part in either a print or digital format, then you must retain on every physical and/or electronic page the following statement:

Download this book for free at http://open.bccampus.ca

For questions regarding this license, please contact opentext@bccampus.ca. To learn more about the B.C. Open Textbook project, visit http://open.bccampus.ca

Cover image: This montage includes: Vancouver Island University
(https://www.flickr.com/photos/83374808@N05/14169303681/);
BC Ferries from Nanaimo (https://www.flickr.com/photos/83374808@N05/13986039017/);
Capilano Universitys Team (https://www.flickr.com/photos/83374808@N05/10594703525/),
all by LinkBC (https://www.flickr.com/photos/83374808@N05/) and all used under a CC-BY 2.0 license (https://creativecommons.org/licenses/by/2.0/).

Introduction to Tourism and Hospitality in BC by Capilano University is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

Introduction.1. About the Book

Introduction to Tourism and Hospitality in BC was created by a team of authors led by Morgan Westcott. This creation is a part of the B.C. Open Textbook project.

The B.C. Open Textbook project began in 2012 with the goal of making post-secondary education in British Columbia more accessible by reducing student cost through the use of openly licensed textbooks. The B.C. Open Textbook project is administered by BCcampus and funded by the British Columbia Ministry of Advanced Education.

Open textbooks are open educational resources (OER); they are instructional resources created and shared in ways so that more people have access to them. This is a different model than traditionally copyrighted materials. OER are defined as teaching, learning, and research resources that reside in the public domain or have been released under an intellectual property license that permits their free use and re-purposing by others (Hewlett Foundation).

Our open textbooks are openly licensed using a Creative Commons license, and are offered in various e-book formats free of charge, or as printed books that are available at cost.

For more information about this project, please contact opentext@bccampus.ca.

If you are an instructor who is using this book for a course, please let us know.

Introduction.2. Introduction

Welcome

Figure 1.0 Super, Natural British Columbia is one of the world’s premier tourism destinations. Together, we’ll learn how the industry works and help prepare you for a career in tourism and hospitality.

Welcome! If you’re reading this book, then you likely have a strong interest in pursuing a career in BC’s tourism and hospitality industry. Perhaps you are already working in the the industry and would like to enhance your skills. No matter what your background, we’re happy to share this collaborative work that pulls together decades of industry experience and academic know-how.

An Introduction to the Industry

No textbook could cover, in depth, the tourism industry in BC and the global context for its development. This textbook is intended to be a stepping stone for further resources, and is written with a first year college and university audience in mind.

Created through Collaboration

The book you’re reading was created through a collaborative process managed by LinkBC. It involved input from educators at multiple institutions, industry leaders, employers, and past graduates of BC’s tourism and hospitality management programs.

Chapter Organization

Each chapter is organized thematically, and moves from a global, to a national, to a provincial context. Some chapters will be quite global in focus while others will concentrate primarily on British Columbia. Chapter content is based on available data and research, and input from collaborators.

Additional Resources

Each chapter features “Spotlight On” text boxes that highlight an organization, business, or other key component of the chapter’s theme. “Take a Closer Look” features encourage students to do further reading on particular subjects.

At the end of each chapter, key terms are presented in alphabetical order to help students gain confidence with terminology; these terms are summarized in a Glossary at the end of the textbook.. These are followed by chapter exercises and a case study for in-depth exploration of the subject matter.

For Instructor Resources or More Information

To learn more about the creation of this textbook, or for instructor resources, please contact LinkBC: the tourism & hospitality education network, by visiting its website at www.linkbc.ca or sending a tweet to @linkBC.

Attribution

Figure 1.0 The Lions – Lake Capilano, BC by Jason Mrachina is used under a CC-BY-NC-ND 2.0 license.

Purchase this material to get access to the full version

Add to cart

Showing only first chapter for book preview.